Privacy Information
Last updated: September 20, 2026. This page explains how Free Reliable Appliance Pickup handles information submitted when you ask us to review or coordinate an appliance pickup request.
Information You May Provide
A pickup request may include your name, phone number, email address, street address or ZIP code, appliance type and condition, floor level, stairs, access and parking details, preferred timing, written messages and appliance photos or photo details. If you contact a regional service number by phone or text, the information and photos you send are also part of the request.
Please do not submit passwords, payment-card numbers, Social Security numbers, government identification numbers, medical information or other unrelated sensitive information through a pickup form, text message or appliance photo.
How Request Information Is Used
We use request information to evaluate appliance condition and pickup eligibility, identify the correct service area, understand access requirements, communicate about the request, coordinate scheduling when a pickup is approved, prevent duplicate or fraudulent submissions and improve the accuracy of our routing process.
Local Pickup Providers and Network Partners
Free Reliable Appliance Pickup coordinates requests through direct operations and independent local pickup professionals in supported markets. Information reasonably needed to review, schedule or fulfill a request may be provided to the local operator or approved network partner handling that request. The amount of information shared depends on what is needed for the pickup and routing process.
Submitting a request does not guarantee that it will be assigned to a provider or that free pickup will be available.
Form Processing and Other Service Providers
The website uses Formspree to process web-form submissions. Information submitted through a Formspree form is therefore processed using Formspree's systems and is also subject to its privacy practices. You can review Formspree's privacy policy. Website hosting and communications providers may also receive standard technical information needed to deliver their services.
Retention and Security
Request information may be retained as reasonably necessary to respond to the request, coordinate service, maintain operational records, address fraud or security concerns and comply with applicable obligations. We do not promise that internet, email, text-message or third-party form transmission is completely secure, so please send only information relevant to an appliance pickup request.
Your Questions or Requests
If you have a question about information associated with a pickup request, want to correct information you submitted or want to ask about deletion of information we control, use the regional service number listed on our Contact page. Requests may be subject to legal, security or operational recordkeeping requirements.
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